Question 1

Are all of your products vegan?

Answer

Yes, our skin products are all vegan and contain no animal products, nor are they tested on animals. Our face mask application brush is also vegan, made from a synthetic material.

Question 2

Do your products contain any sulphates or parabans?

Answer

We do not use synthetic colours and fragrances, parabens, sulphates, phthalates and petrochemicals.

Question 3

Are my products shipped sustainably?

Answer

Yes! Your products are shipped in a cardboard box made of 100% recycled material, we use recycled packing products to protect your products and we use eco friendly packing tape. The card accompanying your order is also made from recycled paper and contains native seeds you are able to plant in your own garden. Your shipping emmissions are completely carbon offset. For further information on our commitment to sustainability, check out our sustainability tab on our website.

Question 4

Where do you ship to?

Answer

We currently ship Australia wide however do not yet ship internationally.

Question 5

Do you test on animals?

Answer

We do not, and will not ever, test on animals. Our products are tested on ourselves and our boyfriends.

Question 6

Are your products made in Australia?

Answer

Yes - we are proudly Australian made.

Question 7

My business is interested in stocking Medwin Skin products, is this possible?

Answer

Contact us at hello@medwinskin.com to discuss becoming a stockist.

Question 8

Can I change my order?

Answer

Unfortunatley once you have placed your order we are unable to change or cancel your order.

Question 9

How much is shipping?

Answer

We offer free standard shipping within Australia for orders over $50 which is automatically applied at checkout. Alternatively, standard shipping is $5 and express shipping is $10 Australia wide.

Question 10

I would like to return my product, can I get a refund?

Answer

We do not exhange or refund your purchase due to change of mind. If you have an issue with your products, please get in touch with us at hello@medwinskin.com so that we can determine a solution.

Question 11

How long will my order take to arrive?

Answer

Standard shipping - Please allow up to 3 business days processing time and 1 – 5 business days shipping to most metro areas when ordered before 2pm Express shipping - Please allow up to 2 business day processing time and 1 business day shipping to most metro areas when ordered before 2pm For orders outside the metropolitan area - The 1 – 5 business days generally still applies to regional areas, please feel free to email us for a more accurate shipping estimate for all locations outside metro areas, we endeavour to respond to your email within 24 hours

Question 12

Do I need to sign for my delivery?

Answer

When placing your order, please advise if you would like to sign for your delivery, otherwise parcels will always be left at your front door if there is a safe place when you are not home