Are all of your products vegan?
Yes, our skin products are all vegan and contain no animal products, nor are they tested on animals. Our face mask application brush is also vegan, made from a synthetic material.
Do your products contain any sulphates or parabans?
Are my products shipped sustainably?
Yes! Your products are shipped in a cardboard box made of 100% recycled material, we use recycled packing products to protect your products and we use eco friendly packing tape.
Where do you ship to?
We currently ship Australia wide however do not yet ship internationally.
Do you test on animals?
We do not, and will not ever, test on animals.
Are your products made in Australia?
Yes - we are proudly Australian made.
My business is interested in stocking Medwin Skin products, is this possible?
Contact us at firstname.lastname@example.org to discuss becoming a stockist.
Can I change my order?
Unfortunatley once you have placed your order we are unable to change or cancel your order.
How much is shipping?
We offer free standard shipping within Australia for orders over $50 which is automatically applied at checkout.
I would like to return my product, can I get a refund?
We do not exhange or refund your purchase due to change of mind. If you have an issue with your products, please get in touch with us at email@example.com so that we can determine a solution.
How long will my order take to arrive?
Do I need to sign for my delivery?
When placing your order, please advise if you would like to sign for your delivery, otherwise parcels will always be left at your front door if there is a safe place when you are not home